Photo Purchase Terms

Last updated: May 2, 2026

Merchant Identification

OLH Photographie is operated by Olivier La Haye, a professional photographer based in Quebec City, Canada. For any questions about an order, use the contact form.

Product Description

Purchased photos are full-resolution, professionally edited JPEG files, without watermark. The files are identical to those kept in the photographer's archives, at the camera's original resolution. The previews displayed on the website are reduced-quality and do not represent the final quality of the delivered product.

Pricing and Payment

Prices are shown in Canadian dollars (CAD). The total price is displayed before order submission. No taxes are charged (small supplier not registered for GST/QST). After you submit your order, a PayPal invoice will be sent within 1 to 2 business days. Payment is required before delivery.

Delivery

Photos are delivered by email or file transfer link to the address provided during the order. Delivery is completed within 10 business days of payment confirmation.

Cancellation Rights

Under the Quebec Consumer Protection Act (s. 54.8 and following), you may cancel your order within 7 days of receiving the order summary if the required pre-contractual information was not fully provided. If no summary is received within 15 days of the order, the cancellation period is 30 days. To cancel, use the contact form and include your order number.

Refunds

If you cancel within the allowed period and payment has already been made, a full refund will be issued within 15 days of the cancellation request. If files have already been delivered, a refund may be offered at the photographer's discretion. If there is a technical issue with delivered files, please contact us for a replacement.

Usage License

Purchased photos are licensed for personal use only. You may print, display, and share them on your personal social media. Any commercial use, resale, redistribution, or modification of the photos without prior written authorization from the photographer is prohibited. For a commercial license, use the contact form.

Privacy

Information collected during an order (name, email, order details) is used exclusively for processing and delivering your order, and for tax record-keeping as required by the CRA (6 years). Your information is never sold or shared for promotional purposes without your explicit consent. See our privacy policy for full details.

Support and Dispute Resolution

If you have paid but have not received your photos within the expected timeframe, or if you have questions about your order, use the contact form and include your order number. In case of a dispute, both parties agree to attempt an amicable resolution. This contract is governed by the laws of Quebec.

Governing Law

These terms are governed by the laws of the Province of Quebec and the applicable laws of Canada. Any dispute shall be submitted to the competent courts of Quebec City.

For any questions, use our contact form. Contact us